Norwegian Air Shuttle is one of Europe's largest low-cost carriers, headquartered in Oslo (Bærum), Norway. Despite the low-cost model, all Norwegian flights departing from an EU/EEA airport (or arriving in one on an EU/EEA carrier) are fully covered by EU261 regulations.
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As a Norwegian-registered airline, all Norwegian flights are covered by EU261:
| Flight Distance | Delay | Compensation |
|---|---|---|
| Up to 1,500 km | 3+ hours | €250 |
| 1,500–3,500 km | 3+ hours | €400 |
| Over 3,500 km (EU to non-EU) | 4+ hours | €600 |
Until 2021, Norwegian operated long-haul flights to the US, Asia, and South America. These flights (operated by Norwegian Air UK or Norwegian Long Haul AS) are also covered by EU261 when departing from the EU/EEA, and qualify for the €600 bracket when delayed over 4 hours.
Norwegian operated through multiple AOC (Air Operator Certificate) subsidiaries:
All three are covered by EU261. The claim process goes through Norwegian Air Norway (the parent for EU/EEA operations).
Send a formal claim letter to:
Norwegian Air Shuttle ASA
Postboks 115
1330 Fornebu, Norway
Include:
- Flight number, date, booking reference
- Delay duration and reason
- Compensation amount claimed
- EU261 legal reference
- Bank account details (with IBAN/SWIFT)
Enter your flight details — we handle the rest.
👉 Start Your Norwegian Claim Now — 2 minutes, free to check. No win, no fee.
Norwegian frequently cites "operational requirements" as the reason for delay or cancellation. This is not a valid reason for denying compensation under EU261.
What to do: Ask for specifics. If they can't provide detail, the rejection is invalid.
Norwegian sometimes blames weather for cancellations. However, weather is only an extraordinary circumstance if it affects the specific flight — not just general weather in the area.
Example: If Oslo has clear skies but your Norwegian flight from Oslo to Stockholm is cancelled "due to weather," this is not a valid reason. The weather at departure/arrival is what matters.
Norwegian has had multiple pilot and cabin crew strikes:
| Strike Type | Extraordinary? |
|---|---|
| Norwegian's own pilots | ❌ Usually no (airline's labour dispute) |
| Norwegian cabin crew | ❌ Usually no |
| Norwegian ground staff | ❌ Usually no |
| Airport ground crew (third party) | ✅ Usually yes |
| ATC strike | ✅ Yes |
Important: Norwegian courts (and EU courts) have generally ruled that an airline's own staff strikes are not extraordinary circumstances — the airline is responsible for managing labour relations.
Norwegian sometimes substitutes aircraft at the last minute. This is a normal operational decision and not an extraordinary circumstance.
If you have a Norwegian connecting flight and the first leg is delayed, causing you to miss the connection:
Example: London → Oslo (delayed 2 hours) → connecting flight to Tromsø missed, arrived 5 hours late → €400 (based on total delay and distance).
Had a similar experience?
👉 Check Your Norwegian Flight — If your flight was affected, you could be owed €250-€600.
Norwegian is Norwegian-registered. The Norwegian limitation period is 3 years (per Norwegian civil law).
However, if your flight departed from or arrived in another EU country, that country's limitation period may apply:
| Departure/Arrival Country | Time Limit |
|---|---|
| Norway | 3 years |
| UK | 6 years |
| Sweden | 3 years |
| Denmark | 3 years |
| Germany | 3 years |
| France | 5 years |
| Spain | 5 years |
When in doubt, file sooner rather than later.
Norwegian rejects 40-50% of valid EU261 claims — they count on passengers giving up. We know how to push back.
👉 Check Your Norwegian Flight — 2 minutes, free to check.
Low-cost carrier, same EU261 rights. Don't let the budget branding fool you out of €250-€600.